What happens when a venue falls into the common trap ‘too big for your boots’ ?
Last weekend I made a booking for a group of eleven family members and friends at the Plough Hotel in Footscray. It was my sister-in-laws birthday and her 25th wedding anniversary, so we wanted somewhere close to home, great food, friendly service and good value.
The booking was made on the Saturday morning, for a 8pm sitting. Eleven people gathered at our place for pre dinner snacks and drinks before heading out for dinner.
Walking into the Plough Hotel, was a shock. The place was full, the noise was earsplitting, so I tried to find a waiter to show us to our table.
That’s when it all went pear shaped. When I asked about our table, I was told—in a not so pleasant manner—’your table isn’t ready’. I asked how long it would be—and this time using a tone I did not appreciate—‘how long’s a piece of string’, he answered and walked off.
Our guests were distressed and offended by the way in which I was spoken to.
My partner had then arrived, and when I told them of what had happened, he went to seek further clarification.
After my partner received similar treatment, we departed the hotel with a sour taste in our mouths. Chinese take-away was ordered, and a brilliant night was finally had.
I last ate at the Plough Hotel on the 21st of July 2014. This experience was delightful with great food, a fantastic atmosphere and reasonably priced. http://ramblingrelish.com/?p=743
Over the past couple of weeks I had heard that people had a similar experience to ours, and that they would not return ever!
So this question still remains, ‘Do they deserve a second chance?’
My answer is NO, not at all. We were eleven, all very hungry and thirsty people up for a great night of celebrations and experiences.
This is a common situation in Melbourne of late. A venue works so hard to win the attention of the public. They maintain high standards for a couple of months, and soon enough, the food standard has dropped; the so called hospitality staff just don’t care anymore; and the management, well they are happy to just sit upstairs and count the cash.
It’s a fact, that what happened to us, has happened to others in recent weeks, and unless something is said, they will continue to be self-absorbed, obnoxious and just plain rude.
This post will be sent to the Plough for a response.